FAQ
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Can I change or cancel my order after I've paid?
Because we work quickly to get your order on its way, there is a very limited window to make changes or cancel. Our handling time for dispatching an order from the warehouse is 1–3 working days. If you need to request a change or cancellation, please contact our support team at [support@onlyretro... -
Do I have to pay customs duties or additional fees when my order arrives?
No, absolutely not! OnlyRetro handles ALL customs duties, VAT, and import fees on your behalf. The price you see at checkout is the final price you pay - there are no hidden fees, surprise charges, or additional payments required upon delivery. This is our commitment to transparent, all-inclusive... -
Do I need an account to place an order?
While you can proceed through checkout as a guest, creating an account is highly recommended for the best experience. An account allows you to view your order history, save your shipping details for faster checkout in the future, and, most importantly, manage your returns directly through our onl... -
No, the total cost of your order is simply the price of the goods plus the applicable delivery fee, which is clearly displayed at checkout. There are no hidden taxes or fees.
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How can I view my past orders?
The easiest way to view your order history is by logging into your customer account on our website. Your account dashboard will provide a full list of your previous purchases. -
How do I know my order was successful?
Your order is considered successful and a binding contract is formed once two things have happened: we have successfully received your payment, and we have sent you an official order confirmation email. Please check your inbox (and your spam or junk folder, just in case) for this email. It will c... -
Placing an order with us is simple and straightforward. Browse our collection of vintage and retro-style apparel and accessories. When you find an item you love, select your size and quantity, and click the "Add to Cart" button. You can continue shopping or proceed to checkout at any time by clic...
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How long does shipping take and can I track my order?
We offer reliable shipping across South Africa with clear timelines: Processing: 1-3 working days to dispatch from our partner warehouse. Delivery: 7-15 working days transit time to any South African address. Tracking: You'll receive a Buffalo International Logistics tracking link via email once ... -
Is it safe to use my credit card on your website?
Yes, your security is our top priority. Our entire website, including the checkout process, is secured with a valid Secure Sockets Layer (SSL) certificate, which means all data transmitted between your browser and our site is encrypted (indicated by "HTTPS" in the URL). Furthermore, we do not sto... -
Is OnlyRetro a legitimate South African business I can trust?
Yes! OnlyRetro (Pty) Ltd is a registered South African company (Registration: 2025/542655/07) with a physical address at 164 Queen Elizabeth Ave, Westridge, Berea, KZN 4091. We provide local customer support (weekdays 9 AM - 5 PM), honor South African consumer protection laws, and maintain compre... -
What currency are your prices in?
All prices displayed on our website are in South African Rand (ZAR). -
What if my Apple Watch band doesn't fit or I'm not satisfied with my purchase?
We offer a comprehensive return policy with two options: Change-of-Mind Returns: 30 days from delivery for a full refund if the item is unused with original packaging. Quality Guarantee: 6-month warranty for any manufacturing faults - we'll repair, replace, or refund at your choice. All returns a... -
What payment methods do you accept?
We offer a variety of secure payment options for your convenience. You can pay for your order using Visa, Mastercard, Instant EFT, or Paystack. -
Who can buy from OnlyRetro.co.za?
To place an order on our website, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. This is a standard requirement to ensure that all transactions are legally valid. -
Why was my order cancelled by OnlyRetro?
On rare occasions, we may need to cancel an order. This could be due to unforeseen stock unavailability or if our system flags the transaction as potentially fraudulent. This is a measure to protect both you and our business. If we cancel your order, you will be notified immediately, and any paym... -
If your payment was declined, it could be for a few common reasons. Please double-check that you have entered all card details (card number, expiry date, and CVV) correctly. Other potential reasons include insufficient funds in your account or your bank flagging the transaction for security reaso...